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Leveraging the most critical core asset: People
The professional services segment continues to experience transformative change as the largest players increasingly migrate towards a wider and more integrated portfolio of services. With the traditional large IT and business transformation consultancies increasingly leaning into the brand marketing world. And client comfort with smaller, boutique providers increasing. Especially as services talent continues to bleed out into the independent and boutique segments. For the largest players, these trends require answering specific questions about how they stay relevant from a service perspective (including digital and content capabilities) as well as how they account for the resulting price and margin pressure.
Tower Strategy helps market leading Professional Services firms define how to more effectively position their portfolio and value in light of shifting market dynamics, better integrate their service offerings and, as they grow, manage their cost structure to drive Rev / FTE and Margin / FTE gains. With an eye towards driving up utilization, driving down the cost to deliver and improving resource mix on client projects, within their centers of excellence and across supporting shared service organizations. With people as the core asset, we recognize such change can be tricky. Because much more so than any other industry, strategic and operational transformation in the services segment requires behavior and culture change. Both are immensely sticky. Through our employee-driven transformation services, we have a proven model for not just identifying but also delivering on change.