Share this
Transforming Federal Agencies to deliver best-in-class service
Federal Agencies continue to face challenges in the form of pressure to do more with less while producing better outcomes for their constituents. Even in the face of a public that is wary of perceived government waste. While transformation and modernization efforts hold much promise, defining a clear path forward, implementing it and managing with an eye towards accountability can feel elusive.
Tower Strategy Group helps senior executives within the Federal Government across the full cycle of strategy development, planning, and implementation. From developing a compelling vision and strategy for Agencies, to defining the level and nature of change needed to execute against that vision, to implementing change to optimize service delivery around those agencies’ specific programs, we help Agencies drive meaningful, tangible performance improvement.
Recognizing that human capital and not just systems are the lynchpin of modernization efforts, we go a level deeper. Specifically, we help ensure that Agencies are structured appropriately to execute on that vision. By not only putting the right organizational structure and processes in place but also by making certain that Agencies have clear insight into the staffing levels and mix they need to meet their core functional requirements. And by helping to define and implement the enabling environment (e.g., incentives alignment, culture, training / upskilling, etc.) needed for their human capital to make work less sticky while delivering better outcomes.
Beyond simply advising Federal Executives on “what” they should do, we play a hands on role. Rolling up our sleeves to help build capacity within their teams, upskill their people and drive individual transformation and modernization efforts through to completion. With an eye towards managing change and culture in an environment where the rewards for success are low. And the penalties for failure are high and public. Said differently, our approach is based on best practices, in keeping with regulatory constraints and considerations and de-risked for Federal executives.
